A. We service and repair all brands domestic, semi-industrial and industrial sewing, embroidery, combo sewing / embroidery machines and overlockers.
A. Machine service costs are as follows:
In order to stay organized, and streamline operations, we have a queuing system. Depending on the queue, a normal service takes between 5-7 business days. Although it takes approximately 3 hours to service a machine, once you’ve checked your machine in, it becomes part of our queuing system.
Should you be in a hurry, you can escalate the service for an additional fee of R250 (Priority booking). Your machine will jump the queue and be ready within 2 business days.
Please note: Services and service times do not include the purchase or installation of any components or replacement parts. Additional labour charges and times may incur based on the following criteria: basic parts installation, gear & hook replacement & circuit boards or electronic parts.
A. The average time spent on a normal machine service is approximately 3 hours. During that time, the following is done:
A. For machine services, you have two options:
1. BOOK (Turnaround time: 24 hours)
Book your machine in advance to have it serviced. Drop your machine off on the day of the scheduled booking before 12:00 and get it back within three business days (public holidays excluded).
2. QUEUE (Turnaround time: 5-7 business days)
Turnaround times will be waived if there is a problem with your machine, at which case we will notify you. Please see our terms and conditions on your booking form for more information.
A machine repair could take one to two weeks, except when parts are needed. Should our supplier have the parts for your machine, we can have it delivered within two days. However, should the supplier not have parts, we will inform you of this and offer alternative options.
A. Yes, 3 months. This includes parts, but excludes faults or errors as a result timing and tension.*
* Terms and conditions apply.
We service machines in the Overberg area, even up to and including Cape Town.
You have two choices:
1. MACHINE SERVICE ONLY:Make a day out of it by visiting us in beautiful Hermanus! Leave your machine with us and collect once you’ve received a call from us. Please note that this option is ONLY applicable for machines which does not need reparation.
2. MACHINE SERVICE & REPAIR: Machine repairs are a little more tricky, especially when it’s older. In this case, please make arrangements to drop the machine with us and collect once you’ve received a call from us.
In both cases, you are required to book the service in advance with us.
Our machine service and repairs are limited to the Western Cape.
Although we would love to assist, from experience we found that sourcing various machine parts for customers outside of our local vicinity unfortunately weakens the productivity and efficiency of our staff. As a result, precious time needed to be spent on immediate deals and online orders from customers are lost.
However, we would be happy to supply you with contact numbers of alternative suppliers who might be able to help. Please contact us.