A. We service and repair all brands domestic, semi-industrial and industrial sewing, embroidery, combo sewing / embroidery machines and overlockers.

A. Machine service costs are as follows:

• Domestic mechanical sewing machines and overlockers: R690
• Industrial overlockers: R690
• Domestic electronic machines (such as Brother V3): R1,150
• Bernina 590 – 480 Machines (incl embroidery arm): R1,900
• Domestic embroidery machines: R1,490
• Industrial embroidery machines: please contact us for a quote

In order to stay organized, and streamline operations, we have a queuing system. Depending on the queue, a normal service takes between 5-7 business days. Although it takes approximately 3 hours to service a machine, once you’ve checked your machine in, it becomes part of our queuing system.

Should you be in a hurry, you can escalate the service for an additional fee of R250 (Priority booking). Your machine will jump the queue and be ready within 2 business days.

Please note: Services and service times do not include the purchase or installation of any components or replacement parts. Additional labour charges and times may incur based on the following criteria: basic parts installation, gear & hook replacement & circuit boards or electronic parts.

A. The average time spent on a normal machine service is approximately 3 hours. During that time, the following is done:

• Testing of the machine to determine whether there are any errors.
• Opening and cleaning of the machine.
• Oiling and greasing of the machine.
• Adjusting timing.
• Closing and testing of the machine again.

A. It depends on what’s wrong with it. We will test, open it and do a thorough inspection, where after we will send you a prognosis and quote. The cost for the inspection is R380. Should you accept the quote, we will continue with the repair. The inspection fee will then be waived.

We need:

• Your machine
• Foot pedal and power cable
• Bobbin & bobbin casing
• Straight stitch foot
• Blades (in the case of overlocker)
• Buttonhole foot (in the case of an electronic machine)
• 1 frame (in the case of an embroidery machine)

We don’t need:

• the cover
• the manual
• accessory box

A. Yes, 3 months. This includes parts, but excludes faults or errors as a result timing and tension.*

* Terms and conditions apply.

We service machines in the Overberg area, even up to and including Cape Town.

You have two choices:

1. MACHINE SERVICE ONLY: Make a day out of it by visiting us in beautiful Hermanus! Leave your machine with us and collect once you’ve received a call from us. Please note that this option is ONLY applicable for machines which does not need reparation.

2. MACHINE SERVICE & REPAIR: Machine repairs are a little more tricky, especially when it’s older. In this case, please make arrangements to drop the machine with us and collect once you’ve received a call from us.

In both cases, you are required to book the service in advance with us.

Our machine service and repairs are limited to the Western Cape.

Although we would love to assist, from experience we found that sourcing various machine parts for customers outside of our local vicinity unfortunately weakens the productivity and efficiency of our staff. As a result, precious time needed to be spent on immediate deals and online orders from customers are lost.

However, we would be happy to supply you with contact numbers of alternative suppliers who might be able to help. Please contact us.