Booking & Payment
Full payment is required at the time of booking to confirm your coaching session or package.
Cancellation & Refunds
Full Refund: If you cancel more than 24 hours before your scheduled session, you will receive a full refund.
No Refund: Cancellations within 24 hours of a scheduled session are non-refundable.
Unused Multi-Session Packages: For packages with multiple sessions, if you cancel before the first session with more than 24 hours’ notice, you may be eligible for a refund for the unused portion of the package, subject to the conditions above.
Discretionary Consideration: In exceptional circumstances (such as emergencies), refunds or credits may be considered on a case-by-case basis, at the coach’s discretion. This protects both your commitment and the coach’s scheduled time.
Rescheduling
Sessions may be rescheduled with at least 24 hours’ notice with no penalty and subject to coach availability.
Requests to reschedule within 24 hours of the session may be treated as a cancellation and forfeited unless otherwise agreed.
Coaches may sometimes need to reschedule; if that happens, you will be offered an alternative session or a refund for the impacted session.
No-Shows
If you do not attend a scheduled session without cancelling or rescheduling at least 24 hours in advance, the session will be considered used and no refund or reschedule will be issued.
This helps protect both your time and the coach’s schedule.
Session Format
Coaching is primarily in-person.
Machine embroidery software coaching may be delivered in person or via Zoom by arrangement.
Additional Hours
Any additional coaching time beyond what is booked will be charged separately and agreed upon in advance.
Travel Fees
Travel fees (when applicable) are additional and will be quoted before confirmation.
Package Validity
Packages must be used within a reasonable timeframe (e.g., within 6–12 months of the first session); unused sessions after the validity period may not be refunded or extended unless agreed in writing.
Outcome Disclaimer
Coaching supports your skill development and progress, but results may vary and specific outcomes cannot be guaranteed. Your commitment and practice are significant contributors to your success.